Frequently asked questions
How does the console guard work?
When you close your home/store, you press your unique code on the keyboard. Within 30 seconds, you must leave the room. From this moment, console security operators observe the object.
How much does a false call cost?
Because false calls are wasting a lot of time, so you entered a minimum payment of $50 for a false call
How do I test my system?
There are several options how to independently check the main functions of your security system:
- Avoid false responses to alarm signals
- Check of backup power supply
- Make sure all sensors are running
- Check the fire detectors
How do I pay my bill online?
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I want to change my phone carrier. Will this affect my system?
The security system is controlled through the telephone number. If your phone number has changed, you should be sure to report it.
To report a change to your phone number, contact your manager and confirm your changes with a secret word.
How do I add, delete or modify my Emergency Contact List (ECL)?
Use your account or manager to add or remove contacts in case of an emergency.
What can I order extra?
In addition, you can select the following options: alarm button – stationary or radio key, warnings about gas leakage, water or fire.
The contract is concluded directly with the owner of the apartment, or a person registered in this apartment and having written permission to conclude a protection agreement from the owner of the apartment.
Our team of professionally-trained technicians, engineers and operators are here 24/7 to ensure your safety. Please don’t hesitate to contact these specific departments with your questions by phone (800) 456-8578.
Emergency On-Call Service Technician Help is available 24/7 through our central station at (800) 456-8578.
Our billing department is open Monday to Friday 7:30 to 4:30. Give us a call at (800) 456-8578 or you can submit your questions below.
Our customer care department is open Monday to Friday 7:30 to 4:30, give us a call at (800) 456-8578 or you can submit your comments below.
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Give us a call at (800) 456-8577 to talk to an Solity specialist today, or fill out the form to have us contact you.